Returns and exchanges

Return and exchange terms

As a consumer you may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason — as provided by the Consumer Rights Act. Only products in perfect condition can be returned or exchanged: unused, with their appearance, properties, packaging and completeness intact. Food supplements and cosmetics delivered in sealed packaging cannot be returned once the packaging has been opened, if for reasons of health or hygiene they are no longer fit for sale. We recommend checking the parcel on delivery. You may open the shipping packaging, look at the product and compare it with your order. The cost of sending the goods back is borne by the customer, unless the product turned out to be faulty or not what was ordered. We refund by the same method the payment arrived, within 14 days of receiving the return — and no later than after checking the condition of the goods.

How to return or exchange a product

1. Reply to your order confirmation with the order number and the reason for the return. 2. We reply with the return address and the withdrawal form. 3. Send the parcel back with the carrier of your choice — InPost or DPD — and send us the tracking number. 4. When the parcel arrives we check that the product is complete and in good condition. 5. Once it is checked we send the exchange or refund the money — no later than 14 days after the return reaches us.

Complaints

If a product is faulty or was damaged in transit, tell us within 14 days of delivery and attach photographs — the complaint is handled under the statutory warranty.